Customer Support • Chat-first • EN/ES
Know who’s ready—before they go live.
MeritMark turns customer support training into skills-based readiness checks: short knowledge quizzes, scenario roleplays, and clear cohort reporting—built from your existing materials.
Operated by BRILLIA TECHNOLOGIES LLC (CA). MeritMark provides decision-support signals; final decisions remain with the client.
Completion isn’t readiness.
Most training programs still measure progress by sessions attended, modules completed, or time spent in an LMS.
MeritMark measures whether learners can apply policies and handle real scenarios.
What you get
- Role rubric (what “good” looks like)
- Knowledge checks (forms)
- Scenario roleplays (chat)
- Per-learner mastery map + cohort insights
- Exportable report (PDF/CSV)
How it works
Share materials
SOPs, macros, policies, FAQs (English and/or Spanish).
We build rubric + assessments
Criteria-first evaluation: knowledge checks + scenario roleplays.
You get mastery evidence
Readiness summaries per learner, plus cohort-level gaps and exports.
Sample report (what it includes)
- Rubric coverage: which competencies were demonstrated vs missing
- Scenario transcripts: reviewable evidence for coaching
- Cohort heatmap: which topics aren’t sticking
We keep claims conservative: decision-support only; no guarantees of competence or compliance.
7‑day pilot
$2,500 for up to 25 learners.
Includes setup, one role rubric, forms + chat assessments, and a final cohort report (PDF/CSV).
Optional add-ons
- Voice roleplays (v2)
- Identity checks / proctoring (as needed)
- LMS integrations
FAQ
Is this replacing trainers?
No. MeritMark provides decision-support: measure learning, spot gaps, and target coaching.
Is this “AI grading”?
MeritMark is rubric-driven and produces reviewable evidence (answers + scenario transcripts). We avoid black-box claims.
What data do you store?
Assessment responses and transcripts needed to generate reports. Retention can be configured per pilot.